Shipping & Returns
Last updated: 6 October 2026
Shipping
Orders placed before 2pm Eastern on a working day ship the same day. After that, the next working day. We ship to the contiguous United States as standard; Alaska, Hawaii and APO/FPO addresses are quoted at checkout.
| Standard (3–5 working days) | $7.50, or free over $75 |
|---|---|
| Expedited (1–2 working days) | $18.00 |
| Alaska, Hawaii, APO/FPO | Quoted at checkout |
| International | Not currently offered |
Returns
Thirty days from delivery, for a full refund of the item price.
- Protective equipment — suits and gloves can be returned if unworn and with tags attached. Try it on indoors before you use it.
- Traps and tools — returnable in resalable condition. A trap that has held attractant is not resalable.
- Attractant sachets — sealed packs only. We cannot accept opened consumables back, for hygiene reasons.
Email [email protected] with your order number and we will send a prepaid label for faulty goods, or instructions for a change-of-mind return where the postage is yours.
Faulty goods
If something arrives damaged or fails in normal use, tell us within 30 days and we replace it or refund it, your choice, with return postage paid by us. A suit that has been stung through is not automatically faulty — no suit is sting-proof — but send us a photo and we will look at it properly.
What a return does not cover
We cannot refund on the basis that a trap did not solve a problem it was never going to solve. If you are not certain the equipment fits your situation, ask us before you order; that is what the identification guide and our inbox are for.
Contact
[email protected] or +1 443-703-4064.